Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
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Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
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Ensure clients achieve measurable outcomes and time-to-value
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Oversee multiple client implementations while maintaining quality and timelines
Client Ownership & Accountability
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Act as the primary owner for client success, satisfaction, and retention
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Serve as a trusted advisor to client stakeholders
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Manage complex escalations and lead resolution strategies
Technical & GTM Enablement
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Partner with Sales, Product, and Engineering on implementations and custom use cases
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Translate business goals into technical workflows and execution plans
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Ensure GTM systems, automation, and integrations are optimized
Process Building & Optimization
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Build and refine client delivery processes, playbooks, and SOPs
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Identify risks early and proactively prevent delivery issues
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Help scale the Client Delivery and Success function
Leadership & Collaboration
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Align cross-functional teams across delivery, product, and go-to-market
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Contribute to long-term strategy for retention and expansion
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Drive continuous improvement through data, feedback, and insights
Requirements
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Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
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Strong understanding of GTM systems, automation workflows, and integrations
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Experience working directly with clients in high-stakes, outcome-driven environments
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Strong communication skills with both technical and non-technical stakeholders
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Proven problem-solving and risk management capabilities
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Comfortable working remote during U.S. business hours
Nice to Have
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Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
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Experience scaling client delivery or post-sales functions
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Experience managing complex technical implementations and integrations
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Bachelor’s degree in Business, Engineering, Computer Science, or related field
Tools & Tech
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GTM and automation tools
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AI platforms (ChatGPT, Claude, Clay)
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CRM and client delivery systems
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Integration and workflow tools
Why Join
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Own and lead client delivery and success at scale
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Work at the intersection of AI, automation, and GTM systems
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Direct impact on client outcomes, retention, and growth
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High-ownership leadership role in a fast-growing environment
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Fully remote role with strategic influence and execution responsibility
What Success Looks Like
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Strong client onboarding and implementation success rates
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Faster time-to-value and adoption milestones
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High client satisfaction and retention
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Reduced delivery risks and escalations
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Growth through account expansion and long-term client success
Apply Now
If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.
Apply now and help build a high-performing, client-focused delivery function.