· Receive and record guests’ reservations and assign tables
· Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
· Maintain familiarity with the composition of all menu items.
· Enroll guest into membership program as required.
· Speak with guests to ensure satisfaction with food and service, and attend to complaints
· Let Rec Room leadership know about necessary dining room supplies and equipment
· Inspect dining and serving areas and equipment
· Support and co-ordinate activities of food and beverage servers and other serving staff
· Accept payment from guests for food and beverage and games as required
· Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
· Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
· At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
· Attend to customer complaints satisfactorily.
· Report any suspicious packages or parcels to management without delay.
· Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
· Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
· Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
· Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
· Attend meetings and training courses as required.
· Contribute and create an environment for a guest to “Tell Better Stories”
· Welcome all guests with a warm, friendly greeting.