AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.
Requirements
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Minimum of 2 years of experience in a front office management role in the hospitality industry
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Bachelor’s degree in Hospitality Management or a related field
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Strong knowledge of hotel management software (e.g., OPERA)
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Outstanding communication and organizational skills
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Ability to resolve conflicts and handle guest complaints effectively
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Strong leadership and team management skills
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Have experience with brand standard audit
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Fluency in English, both written and spoken; additional languages are a plus