•A person with strong technical knowledge on Hadoop and Big data Application with experience on Coursera, Spark, Kafka, Streamset who will be responsible for supporting internal and external users and provide Leve 3 support.
•Defines deliverables, costs, benefits, and ROI information.
•Provide support for bid defenses and proposals.
•Improve and document the technical processes around application support (using Confluence)
•Collaborate with Account Managers on change requests, managing issues, establishing priorities, capacity planning and troubleshooting and representing the interests of supported business groups.
•Produce and assist training and communication programs.
•Handle late night and weekend emergency support on a rotational basis.
•Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
•Communicate IT issues to business units at various levels of seniority.
•Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
•Coordinate validation activities related to the deployment of business applications.
•Manage and support vendor contracts to established service level agreements.
•Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
•Identify and assess technologies, skills, and resources required.
•Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
•Support evaluations and procurement of new hardware
•All responsibilities are essential job functions unless noted as nonessential (N).