Master’s degree Minimum of five (5) years of progressively responsible experience in academic advising, student affairs, higher education administration, or a closely related field. Demonstrated experience supervising, hiring, training, coaching, mentoring, and evaluating two or more professional staff members. Demonstrated experience leading operational processes, programs, or student success initiatives in a higher education environment. Comprehensive knowledge of undergraduate academic advising principles, student development theory, and university policies and procedures. Demonstrated ability to interpret, apply, and communicate complex academic, university, and college policies while exercising sound judgment and decision-making. Proven ability to lead through influence, foster collaboration, and build effective working relationships across academic departments and university offices. Demonstrated ability to develop, implement, and assess processes, procedures, and operational improvements that support student success and organizational effectiveness. Experience leading projects or initiatives that advance student success, retention, persistence, graduation, or operational excellence. Strong analytical and problem-solving skills with the ability to interpret data, assess outcomes, and make recommendations for continuous improvement. Demonstrated commitment to creating an inclusive, student-centered environment and ability to work effectively with individuals from diverse backgrounds, identities, and experiences. Excellent written, verbal, presentation, and interpersonal communication skills. Thorough understanding of FERPA and demonstrated ability to interpret, apply, and educate others regarding confidentiality requirements and student records. Demonstrated ability to manage competing priorities, allocate resources, and adapt to changing organizational needs.