Coordinate and oversee daily service depot activities, including device receipt, testing, return processes, packaging and shipment Support timely execution of service work orders to meet turnaround time and throughput objectives Allocate resources, assign tasks, and manage shift priorities to ensure operational efficiency Escalate complex technical or process issues to engineering or leadership as appropriate Ensure adherence to standardized service procedures, documentation requirements, and escalation pathways
Assist with onboarding and training of new technicians, ensuring readiness on tools, systems, and procedures Promote knowledge sharing and continuous improvement within the depot
Ensure all service activities are performed in accordance with controlled SOPs and quality system requirements Maintain accurate, complete, and audit-ready service documentation in SAP and related systems Support compliance with cGMP, FDA, ISO 13485, and internal quality standards Participate in audits, inspections, and continuous improvement initiatives
Operate with minimal supervision on assigned shifts, ensuring continuity of depot operations Monitor performance metrics and support actions to improve service quality and efficiency Foster a culture of accountability, teamwork, and customer focus within the depot