Service Delivery Coordinator – Wireline/TCP Services
LocationKE-Nairobi-Nairobi-The Address Building, off Waiyaki Way
Work modeon-site
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen1d ago
Service Delivery Coordinator – Wireline/TCP Services
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Partner with the best
Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future
Fuel your passion
As the Service Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short- and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
Responsibilities
As a Service Delivery Coordinator, you will be responsible for:
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Protecting the health and safety of our personnel and the environment.
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Managing Tubing conveyed Perforation(TCP) operation onshore and maintenance team, job planning, client technical meetings and workshop set up
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Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
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Ensuring the assigned contracts/quotes are fully understood and capitalized upon
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Share TCP experience with low experience team members and grow them to leadership positions in the future.
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Coordinating and monitor all job activities as outlined in MTJC across organizational boundaries.
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Being the primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
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Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP) .
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Being responsible for prompt escalation of issues that can impact service delivery.
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Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
Fuel your passion
To be successful in this role you will:
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Have a bachelor’s degree in relevant discipline
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Have at least 5 years’ experience in wireline service.
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Capable of Running TCP and Logging operation
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Capable of setting up Wireline base in remote area for TCP
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Have experience in a supervisory role
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Have technical knowledge and engineering understanding of TCP
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Demonstrate Intermediate / advanced English.
The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination