What you will do
Contribute to Profitable Growth
•Sustain growth: Drive significant financial outcomes through signings and revenue targets. Manage margin expectations and backlog growth.
•Spot opportunities: Support the identification, pursuit and conversion of a pipeline of business development opportunities.
•Determine scope: Undertake scoping and fee negotiation on engagements, while ensuring profitability and understanding and containing risk.
Build Customer Engagement
•Get connected: Build and maintain deep relationships with customer CXOs and be seen as the ‘go-to’ person and a trusted advisor by senior executives.
•Take the lead: Lead C-level customer interactions and consulting initiatives, deliverables and outputs of a deal engagement.
•Inform and advise: Demonstrate credibility and experience to advise and deliver on complex consulting engagement.
•Keep customers happy: Enhance customer satisfaction, as measured by Net Promoter Score (NPS) and new relationship development. Secure customer references.
Achieve Operational Excellence
•Hit your goals: Achieve individual and team utilization targets.
•Take control: Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction.
Lead and Collaborate
•Lead by example: Foster a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive of each other. At the same time ensure that all outcomes are commercially focused, value adding and effectively executed.
Contribute to Strategic Goals
•Shape strategy: Utilize industry and technology expertise to shape and drive the company’s strategic initiatives.
•Pursue the vision: Align with Kyndryl’s strategic vision and contribute to its execution.
•Boost brand: Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. Proactively develop thought leadership and intellectual capital.