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Customer first and passionate about creating positive experiences.
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An excellent communicator with strong written and verbal skills.
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Calm under pressure and able to prioritize effectively in high-volume environments.
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Detail-oriented and highly organized.
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Self-motivated, adaptable, and resilient.
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Comfortable learning new tools, systems, and processes quickly.
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Committed to continuous improvement and delivering exceptional service every day.
KNOWLEDGE, SKILLS, AND ABILITIES
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Proficient in computer programs including Word, Excel, Power Point, and Outlook;
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Adherence to company policies and procedures as outlined in Employee Handbook
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Ability to communicate effectively in verbal and written form;
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Proactive approach to workflow
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Organizational skills and ability to prioritize tasks
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Develop and maintain effective working relationships with peers and across departments;
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Clearly explain processes and policies; Perform detailed tasks with accuracy;
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Learn additional technology applications;
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Successfully interface with clients (internal/external);
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Understand and exhibit customer service orientation.
EDUCATION and/or EXPERIENCE
A minimum of a high school diploma or general education degree (GED) required; bachelor’s degree preferred or at least 3 years related experience and/or training, or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.