About the role We’re hiring a high-agency Forward Deployed Product Manager, AI Assistant to own the end-to-end delivery of Sage — our conversational voice AI care manager — in real customer environments.
Every new customer deployment is a product launch. New workflows, new edge cases, new integration requirements, new ways the agent needs to behave in live clinical and operational settings. This role exists to own that launch from scoping through go-live.
This is not a traditional roadmap-focused product role. You will work directly with health plans, providers, and operational leaders to translate their needs into shipped agent behavior — gathering requirements from customers, configuring Sage to match their workflows, and validating that what we build works in the real world, not just on paper.
You will operate at the intersection of Product, Engineering, and Customer Success, shaping workflows, defining integrations, guiding configuration decisions, and ensuring solutions are deployed successfully in production environments. You’ll also own the customer-facing roadmap for each deployment: defining requirements, sequencing what gets built, and aligning stakeholders on trade-offs.
This role combines product ownership with hands-on agent configuration, translating requirements into shipped agent behavior using prompts, guardrails, and evaluations. You’ll work at the forefront of applying cutting-edge language models and voice technology in live clinical environments, helping organizations scale patient engagement in ways that were not previously possible.
This is a remote US-based role with occasional travel for key customer engagements.