Lead, coordinate and manage user acceptance testing for retail banking applications
Understand and analyze user requirement, review functional specification and plan the testing to formulate test strategies, scenarios and test cases and ensure adequate testing coverage
Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, and progress tracking in timely manner
Support business/ operation users in operational readiness, pilot run, health check and project post implementation
Responsible in developing system functionality and user training manual, target operating model and other relevant documentation where applicable
Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk.
Participate in country and group level projects as assigned from time to time
Identify and initiate improvements in the test processes and execution
Ensure application parameters setup are carried out with proper control
Provide in-depth training to new hire/existing staff on user acceptance testing management and production support
Participate and assist in coordinating department disaster recovery and business continuity annual testing
Assist department head in resolving audit findings in timely manner
Perform ad hoc assignment/ tasks as assigned by department head from time to time, University-Bachelor - Computer and Information Science