Find jobs
Pricing
Free Resume Checker
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERSIGN INSIGN UP
FE
FeverUp

Client Success Technical Manager (South Korea)

LocationSouth Korea
Work modehybrid
Typefull-time
SeniorityMid
DepartmentOnebox
Company size1,001–5,000 people
First seenSep 18, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have6
Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in Korean and English (written and spoken)
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver's license for occasional on-site support
Nice to have3
Spanish is a plus
Knowledge of ticketing industry is a big plus
Bonus: knowledge of networks or event tech
Benefits
40% discount on all fever events and experiences
Hybrid work setup
Health insurance
English lessons
Spanish lessons
Defined contribution retirement plan
About the company
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
About the role
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
🚀 Where Innovation Meets Entertainment
We are a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue.
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.
Your Mission
We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our Country Partner Manager.
You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission will be to build strong, long-term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.
Responsibilities
You will guide customers through every stage of their journey — from onboarding to ongoing optimization — managing their needs proactively and strategically. Working hand-in-hand with Sales, Product, and Tech teams, you will ensure a seamless client experience while driving retention and account expansion.
About the role:
•
Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
•
Manage daily client requests, from incident resolution to platform configuration and data exports
•
Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform
•
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
•
Support on-site operations during live events when needed
•
Play a key role in driving customer satisfaction and identifying opportunities for improvement
About you:
•
Experience in customer support, ideally in a SaaS environment
•
Confident troubleshooting technical issues with a hands-on mindset
•
Fluent in Korean and English (written and spoken). Spanish is a plus
•
Tech-savvy, detail-oriented, and focused on client experience
•
Comfortable working cross-functionally with internal teams
•
Valid driver’s license for occasional on-site support
•
Knowledge of ticketing industry is a big plus
•
Bonus: knowledge of networks or event tech
Your benefits & perks:
•
40% discount on all Fever events and experiences.
•
Hybrid work setup: enjoy the flexibility of working from home while being based in our Seoul office, with a minimum of 3 days per week on-site.
•
Responsibility from day one and professional and personal growth.
•
Great work environment with a young, diverse team of talented people to work with!
•
Health insurance.
•
English & Spanish lessons.
•
Defined Contribution (DC) retirement plan managed by Korea Investment & Securities
Apply now and become part of the Customer Success team!
Want to know more about us? Check out our website www.oneboxtds.com to learn more about us.
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever’s Blog | Tech.Eu |TechCrunch
Legal
Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
More roles at FeverUp
Junior Project ManagerAPAC Tax ManagerCreative Solutions Project ManagerHead of PricingMarketing Strategy Associate (French speaker)
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume CheckerBlog
Legal
AboutPrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE