Knowledge, Skills and Abilities: Excellent communication, telephone, customer relations and organizational skills. Ability to work in a fast-paced environment. Working knowledge of hospital diagnostic departments. Working understanding of insurance plans. Medical terminology required. Working knowledge of basic business office equipment. Ability to perform telephone activities concurrent with computer activities.
Responsibilities
Essential Functions and Responsibilities: Promotes efficiency of the area(s) assigned through accurate scheduling. Schedules based on availability of resources and ensuring reduction of delay in services. Coordinates scheduling for any related services needed/required. Accepts and prioritizes incoming phone calls. Triages information for urgent procedure requests. Notifies appropriate personnel of scheduling changes/cancellations. Provides instructions as directed by clinical department or other appropriate staff member. Obtains all necessary and required information as defined by the department. Schedules correct procedure. Enters orders accurately and efficiently into clinical system. Meets productivity standards. Additional responsibilities and projects as assigned. Obtains and communicates all necessary and required information. Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number. Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization. Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions. Communicates changes to schedules early and accurately to maximize scheduling efficiency. Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers. Complies with established Customer Service expectations. Demonstrates regard for patient rights. Maintains positive work relationships and contributes to a team environment. Supports unit/hospital goals through QA and educational activities. Attends mandatory in-services and meets unit education standards. Modifies behavior or performance to comply with care standards and requirements.
Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Legal
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Gastroenterology - Springer Building - Warren Clinic