Customer Service Representative
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Before you apply
LocationLaredo, Texas, United States
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentContact & Ops Centers
Company size201–500 people
PostedOct 8, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
3+ years experience in a call center
High school diploma or equivalent
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience in handling sensitive information
Ability to pass a government security background check
Skills
Microsoft 365
Microsoft Word
telephony systems
CRMs
Microsoft Office Suite
About the role
TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Responsibilities
Duties:
•
Answer and track incoming calls
•
Prepare and submit accurate, detailed reports in government systems
•
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
•
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
•
Accurately record all details in accordance with procedures
•
Conduct database and open-source research
•
Route and escalate calls appropriately
•
Other duties, as assigned
Requirements
•
3 +years experience in a call center
•
High school diploma or equivalent is required
•
Proven ability to multitask simultaneously communicating and inputting data
•
Strong written and verbal communication skills
•
Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
•
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
•
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
•
Experience in handling sensitive information
•
Ability to pass a government security background check
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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