We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.
Key Responsibilities
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Review the spa’s website before the visit to understand available services and booking options.
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Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes).
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Arrive at the spa early and observe the waiting area and reception environment.
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During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately.
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Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names).
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Observe service quality, professionalism, and overall guest experience throughout the visit.
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Take clear photos during the visit where appropriate.
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Keep the receipt for reimbursement.
Reporting Requirements
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Submit a detailed evaluation report within 24 hours after the visit.
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Upload photos and the purchase receipt in order to receive reimbursement.
Requirements
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Strong attention to detail and observation skills.
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Ability to follow instructions and remain discreet during the visit.