Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
TH
Thermo Fisher Scientific

Senior Customer Care Representative- AMS Work Order Processing

LocationBudapest, Hungary
Work modehybrid
Typefull-time
SenioritySenior
Experience1–2 yrs
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have10
1-2 years' experience preferably in customer service or in data processing (or equivalent) environment
Fluency of English Language in both written and verbal form
Display attention to detail and accuracy
Demonstrate correct judgement, tact and diplomacy while dealing with internal and external customers
Proven Microsoft Office user (Outlook, Excel)
Must have the ability to prioritize and solve problems and to multi-task under deadlines
Take responsibility and act as an owner
Customer oriented approach
Excellent interpersonal skills are needed
Team player attitude
Nice to have3
German/ French language knowledge is a big advantage
Bachelor's / Masters degree is preferred
Experience with SAP or other ERP system is highly preferred, but not essential
Eligibility1
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
Skills
Microsoft Office
Outlook
Excel
SAP
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Title: Senior Customer Service Representative- AMS Work Order Processing
Budapest, Hungary Full time: Internal
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About the company
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Job Title: Senior Customer Service Representative – AMS Work Order Processing
Location: Budapest/Hungary
Employment Type: Full-time
Working model: Hybrid
POSITION OVERVIEW:
The Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.
The Asset Management Services (AMS) Work Order Processing team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a fast-paced and diverse environment.
Responsibilities
MAJOR AREAS OF RESPONSIBILITY:
•
Supporting the Service Delivery Management processes.
•
Managing work order administration, creating and follow-up work orders in the system
•
Dispatching service internally and to our 3rd Party service providers.
•
Scheduling 3rd party services and maintain requirements and service dates.
•
Monitoring service requests and work orders.
•
DMR handling/ invoicing activities
•
Maintaining database and ensuring quality of data.
•
Acting as first point of contact to assist with technical queries, issues, and requests mainly via email (90%) and phone (10%). Manage the process till resolution. (no inbound calls, but outbound calls can occur in case of escalations.)
•
Assessing the need for change and implement process improvement initiatives to increase efficiency.
Requirements
REQUIRED EDUCATION/EXPERIENCE:
•
1-2 years’ experience preferably in customer service or in data processing (or equivalent) environment. Highly motivated fresh graduates also welcomed.
•
Fluency of English Language in both written and verbal form.
•
German/ French language knowledge is a big advantage
•
Bachelor’s / Masters degree is preferred
•
Display attention to detail and accuracy
•
Demonstrate correct judgement, tact and diplomacy while dealing with internal and external customers.
•
Proven Microsoft Office user (Outlook, Excel).
•
Experience with SAP or other ERP system is highly preferred, but not essential.
•
Must have the ability to prioritize and solve problems and to multi-task under deadlines.
•
Take responsibility and act as an owner.
•
Customer oriented approach
•
Excellent interpersonal skills are needed.
•
Team player attitude
Legal
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
More roles at Thermo Fisher Scientific
Systems Engineer – Product Development - Desktop SEMProject Manager – Desktop SEMAccounts Payable Senior Vendor Master Data AnalystJunior System Engineer – Verification & Investigation - Desktop SEMSupervisor, Product Development Engineering – Desktop SEM
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE