APACS Help Desk Coordinator
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Before you apply
LocationArlington, VA, US
Work modeon-site
Typefull-time
SenioritySenior
Experience10+ yrs
DepartmentInformation Technology
Company size501–1,000 people
PostedJul 31, 2026 · 3mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Active Top Secret security clearance with SCI eligibility
Bachelor's degree
Ten (10) years of experience in the respective technical/professional discipline
Five (5) years of DoD experience
TS/SCI clearance
Master's degree
Eight (8) years of experience in the respective technical/professional discipline
Must be a US citizen
Skills
APACS
Overview
Apogee has an exciting new opportunity for a APACS Help Desk Coordinator to support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support
The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.
This is a full-time, on-site position located at the Pentagon in Arlington, VA.
***This position is contingent upon contract award.***
Responsibilities
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In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support.
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Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals.
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Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management.
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Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users.
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Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB).
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Implement all CCB-approved system changes on a cycle approved by the CCB chair.
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Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance.
Qualifications
Minimum Experience:
Citizenship: Must be a US citizen Clearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain itEducation: Bachelor’s degreeYears of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience
Preferred Qualifications:
Clearance: TS/SCI
Education: Master’s degreeYears of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience
Additional Information:Location: Located at the Pentagon in Arlington, VAOn-site: This is a full-time on-site position
***This position is contingent upon contract award.***