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20
2070Health
Community Manager
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Tailor resume
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Location
Gurugram, Haryana, India
Work mode
on-site
Type
full-time
Department
Portfolio Companies
Company size
51+ people
First seen
1w ago
Last seen
4h ago
Community Engagement & Growth
•
Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
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Foster meaningful conversations and encourage member participation
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Respond to comments, messages, and queries in a timely and professional manner
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Develop strategies to increase community size and engagement
Content & Communication
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Plan and execute community-focused content calendars
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Create posts, newsletters, polls, discussion threads, and engagement campaigns
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Collaborate with the marketing team to align messaging with brand voice
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Highlight user-generated content and community success stories
Events & Activations
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Plan and execute online and offline community events, webinars, meetups, and campaigns
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Coordinate with internal stakeholders and external partners
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Ensure seamless execution and high participation rates
Insights & Reporting
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Track engagement metrics, sentiment, and growth KPIs
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Analyze community feedback and provide actionable insights to marketing/product teams
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Prepare monthly reports on community performance
Brand Advocacy
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Identify and nurture brand advocates and influencers
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Build ambassador programs to strengthen community loyalty
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Ensure consistent brand tone and experience across platforms
Qualifications & Skills
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Bachelor’s degree in Marketing, Communications, Business, or related field
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2–5 years of experience in community management, social media, or digital marketing
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Excellent written and verbal communication skills
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Strong interpersonal and relationship-building abilities
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Experience managing social media platforms and community tools
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Basic understanding of analytics tools and engagement metrics
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Ability to multitask and work in a fast-paced environment
Preferred Qualifications
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Experience managing healthcare/startup/consumer brand communities (customize as needed)
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Experience with CRM or community management platforms
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Event planning experience
Key Competencies
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Empathy & Active Listening
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Conflict Resolution
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Creativity & Initiative
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Data-driven mindset
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Collaboration & Stakeholder Management
What We Offer
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Opportunity to shape and grow a thriving brand community
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Collaborative and innovative work environment
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Learning and growth opportunities
•
Competitive compensation
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