The Director, IT Service Management (ITSM), IT Support Center is responsible for defining and executing the organization’s IT Service Management strategy, ensuring technology services are reliable, customer-focused, and aligned with organizational priorities. This role provides leadership and oversight for IT Service Delivery, ITSM Governance, platform management, and support operations, driving operational excellence, service reliability, automation, process optimization, and continuous improvement across the service management ecosystem.
The Director establishes governance frameworks, service management practices, and performance standards that promote effective service delivery, accountability, and a consistent customer experience. This role leads and develops a team of technology professionals, fostering a collaborative, accountable, and people-first culture while advancing professional growth, operational maturity, and alignment with organizational goals.
***Leadership experience in IT Service Management is required with ServiceNow and ITSM Governance as key components. This is a fully remote position that can be home-based anywhere within the United States. Please be advised that selected candidate will be required to be onsite for the 1st day for onboarding activities.***