At a glanceSummarised by Seekless from the posting.
Must have5
Experience in retail sales, banking, or similar customer service/sales environment
Proven ability to exceed assigned sales or service quality goals
Must be able to obtain and maintain valid notary license as required
Experience with Microsoft Office basics
A high school diploma or GED
Nice to have1
For offices that offer notary services, Notary Public must be obtained within 1 Year
Eligibility2
Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements
Ability to travel locally when necessary
Skills
Microsoft Office
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Pension
Tuition assistance
Paid time off
Paid parental leave
Wellness programs
Employee discounts
About the role
Retail Service Specialist
Job Description
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates’ intent on providing excellent customer service and who understand the importance of teamwork.
Responsibilities
•
Greet all members and customers, determine their need, and provide Legendary Service
•
Provide DMV vehicle license, registration, and notary services as required
•
Reach sales and service goals (and earn incentives!) for multiple AAA products and services
•
Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials
•
Issue passport photos
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Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
•
Make hotel and car rental reservations for members and provide travel destination information
Qualifications
•
Experience in retail sales, banking, or similar customer service/sales environment
•
Proven ability to exceed assigned sales or service quality goals
•
Must be able to obtain and maintain valid notary license as required
•
Experience with Microsoft Office basics
•
Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
•
Ability to travel locally when necessary
•
A high school diploma or GED
•
For offices that offer notary services, Notary Public must be obtained within 1 Year
The starting pay range for this position is $22.00-$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
About the company
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
Legal
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).