CN
CNASr Client Services Manager - National Accounts
SalaryNo pay range posted
LocationDowners Grove, IL, USA; Wyomissing, PA, USA; Radnor, PA, USA; Bloomington, MN, USA; Boston, MA, USA; New York, NY, USA; Lake Mary, FL, USA; Plano, TX, USA; Melville, NY, USA; Chicago, IL, USA; Atlanta, GA, USA; Overland Park, KS, USA
Typefull-time
SenioritySenior
Company size10,000+ people
PostedOct 1, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Performs a combination of duties in accordance with departmental guidelines
Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA
Provides technical, administrative, process, and marketing expertise
May serve as executive contact for large, national clients
Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals
Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals
Leads development, delivery and evaluation of client service goals
Customizes measurement tools, such as customer evaluation surveys, and coordinates claim quality reviews, to monitor effective client service results and identify issues
Builds consensus with claim, underwriting, agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues and develops action plans when necessary
Develops innovative new products and services based on client input and profitability goals
Negotiates, communicates and monitors special claim handling instructions for risk management accounts and key commercial clients
Accountable for the defined transition plans, special services and meetings for new accounts
Serves as a knowledgeable resource to both internal and external customers for inquiries about claim service offerings, products and process
About the company
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
About the role
This individual contributor role leads the development and execution of claim service strategies while managing underwriting branch partnerships and agency relationships across an assigned National Accounts territory. The position supports successful account renewals by ensuring consistent delivery against defined service standards and driving strong customer outcomes.
Externally focused, this role partners closely with brokers and agents and provides hands-on support for complex or high-impact accounts, requiring a high level of client engagement to maintain competitiveness and strengthen key relationships.
JOB DESCRIPTION:
Essential Duties & Responsibilities
•
Performs a combination of duties in accordance with departmental guidelines:
•
Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client’s service relationship with CNA. Provides technical, administrative, process, and marketing expertise. May serve as executive contact for large, national clients.
•
Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.
•
Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client’s business, organization, service requirements/standards and goals.
•
Leads development, delivery and evaluation of client service goals
•
Customizes measurement tools, such as customer evaluation surveys, and coordinates claim quality reviews, to monitor effective client service results and identify issues.
•
Builds consensus with claim, underwriting, agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues and develops action plans when necessary.
•
Develops innovative new products and services based on client input and profitability goals.
•
Negotiates, communicates and monitors special claim handling instructions for risk management accounts and key commercial clients.
•
Accountable for the defined transition plans, special services and meetings for new accounts.
•
Serves as a knowledgeable resource to both internal and external customers for inquiries about claim service offerings, products and process.
Reporting Relationship
Typically Director or above