We’re hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live. As part of Forward Deployed Engineering, you’ll be the customer-facing owner of the plan, the work, and the outcome—translating real distributor workflows into an implementation that delivers value quickly and sticks.
Implementation here means more than a handoff after a deal closes. You’ll help Sales shape a workable solution before signature, define scope and success criteria, lead the project through configuration, integrations, data, testing, training, and go-live, then leave the customer set up to run on Proton. You’ll act as the engagement lead for standard implementations: equally comfortable driving details, aligning senior stakeholders, and surfacing what needs to change. You’ll partner with Engineering and Engagement Managers when scope, technical risk, or stakeholder complexity exceeds the standard path. This role is designed as a growth path into an Engagement Manager role driving complex customer engagements.
Location: Cambridge, MA. Hybrid, 3 days a week in our Harvard Square office.
Customer travel: Occasional travel to customer sites, including distribution centers, is expected.