At a glanceSummarised by Seekless from the posting.
Must have14
Completed Bachelor's degree
Experience delivering exceptional customer service
1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
Ability to anticipate needs of team members and clients, and self initiative to meet those needs
Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
Critical thinking skills and a proactive approach to problem solving
Efficient – able to handle multiple demands while remaining flexible and adaptable to change
Ability to act on strategies for solving problems and meeting objectives before being asked to do so
Exceptional attention to detail
Perseverance and commitment
Ability to work alone as well as part of a high performing team
Commercial awareness and desire to keep abreast of developments
Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
Expertise in Microsoft 365 applications
Nice to have1
Experience working with legal concepts, definitions and documentation preferred
Eligibility3
conducive home office (free from noise and distraction)
main internet: wired internet of at least 50mbps
reliable back up internet: at least 10mbps speed
Skills
Microsoft 365
Company Description
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the ‘sale to settlement’ for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia’s leading conveyancing-only law firm with offices across Australia and 7-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
Job Description
The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
We are seeking for a Admin Officer to work as part of a team providing service and support to Client Services team through lead conversion, assisting Lawyers in preparation of contract review, assisting Paralegals and Australian clerks in accomplishing some clerical works from matter creation to settlement.
Duties include:
•
Opening files for Client by creating matters and do basic checking of the contract and client details based on the procedure
•
Manages contract review calendar booking
•
Assigns matter to file handlers based on their daily capacity
•
Prepares contract review for the Lawyers
•
Carry out administrative duties such as partial data entry and forwarding of emails to file handlers
•
Report to and update the leader of any issues encountered by the team for resolution
•
Ensure tasks are verified and completed in a timely manner
•
Participates in the investigation of the problem and implementation of actions
•
Ensure compliance with the procedures
•
Perform other tasks assigned by Management
Qualifications
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Being highly organised your team know you can be depended on and are always reliable.
With a completed Bachelor’s degree you will have:
•
Experience working with legal concepts, definitions and documentation preferred
•
Experience delivering exceptional customer service
•
1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
•
Ability to anticipate needs of team members and clients, and self initiative to meet those needs
•
Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
•
Critical thinking skills and a proactive approach to problem solving
•
Efficient – able to handle multiple demands while remaining flexible and adaptable to change
•
Ability to act on strategies for solving problems and meeting objectives before being asked to do so
•
Exceptional attention to detail
•
Perseverance and commitment
•
Ability to work alone as well as part of a high performing team
•
Commercial awareness and desire to keep abreast of developments
•
Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
•
Expertise in Microsoft 365 applications
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
•
conducive home office (free from noise and distraction)
•
main internet: wired internet of at least 50mbps
•
reliable back up internet: at least 10mbps speed
Additional Information
If our Admin Officer role sounds like an opportunity you’d excel in, please apply now and take the next step in your career within a successful business that values you, your wellbeing, and success.
Legal
As an equal opportunity employer, DBC embraces inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.