Network Administrator I (International)
Read straight from Intelligent Technical Solutions's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$29k – $14
LocationRemote - International
Work moderemote · United States
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentOperations - Reactive
Company size201–500 people
PostedFeb 7, 2025 · 1y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Feb 7, 2025
At a glanceSummarised by Seekless from the posting.
Experience with Windows and Mac OS troubleshooting
Experience with Server 2012 to 2022
Experience with VMWare and Hyper V Virtualization
Experience supporting M365 and Azure
Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels
Minimum of five years experience in IT Support or a similar role
Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Advanced understanding of managing, and troubleshooting networks
Advanced understanding of virtualized environments
A very strong cultural fit the ITS way
Excellent command of the English language both spoken and written
Experience with Managed Service Providers (MSPs) is highly desirable
Active Network Certifications are preferred
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
A home office set up that meets specifications (computer, internet, audio equipment, mobile device, webcam, 2nd monitor, UPS if applicable)
Able to work full time 40 hrs a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments
Able to provide NBI Clearance (for PH applicants)
Skills
Windows
Mac OS
Server 2012
Server 2022
VMware
Hyper-V
M365
Azure
Firewall
VLAN
VPN
QuickBooks
SAGE ERP
Benefits
Health insurance
Life insurance
Dental insurance
Vision insurance
Paid time off
Maternity leave
Paternity leave
Paid holidays
Night shift bonus
Training
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We’re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you’ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You’ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
•
This role is expected to be able to resolve the following technical issues with little or no assistance:
•
Workstation operating system issues of any kind.
•
Printer issues of any kind.
•
Standard business application (Office, etc.) issues of any kind.
•
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
•
Server issues of any kind.
•
Networking issues of any kind.
•
Escalation point for technicians
•
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
•
Experience with Windows and Mac OS troubleshooting.
•
Experience with Server 2012 to 2022.
•
Experience with VMWare and Hyper V Virtualization.
•
Experience supporting M365 and Azure.
•
Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
•
Minimum of five years experience in IT Support or a similar role.
•
Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
•
Advanced understanding of managing, and troubleshooting networks.
•
Advanced understanding of virtualized environments.
•
Experience with Managed Service Providers (MSPs) is highly desirable.
•
Active Network Certifications are preferred.
Job KPIs
•
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
•
Utilization: The percentage of time that you are on the clock and billing time to client tickets
•
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements
•
A home office set up that meets the following:
•
Computer: A working computer with a minimum of 8GB RAM and one of the following:
•
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
•
AMD Ryzen 5 or 7 (2000 series or newer), or
•
macOS 12 or newer.
•
Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
•
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
•
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
•
Webcam: An HD webcam for video calls.
•
2nd Monitor
•
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
•
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
•
Excellent command of the English language both spoken and written
•
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
•
Able to pass our online behavior and cognitive assessments.
•
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
•
Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rate starts from $14.00/hr and may vary by experience and location.
Benefits:
•
Comprehensive Health Plans / HMO (Employee & Dependent/s)
•
Life Insurance
•
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
•
Paid Time Off (starts at 15 days per year)
•
Maternity/Paternity Leave
•
Paid US Holiday
•
Night Shift Bonus
•
Salary Advancement/Loan
•
Health & Wellness Program
•
Company-paid training and certification
Fraud Alert – Recruitment Scams
Legal
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
•
ITS does not request payment or financial information at any stage of the hiring process.
•
Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
•
We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
•
•
All verified job openings are posted here: https://www.itsasap.com/job-openings
Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:
PRE-RECORDED VIDEO INTERVIEW
More roles at Intelligent Technical Solutions