Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
Benefits
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Hybrid work model (from Athens or close
Requirements
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Be at the forefront of the business, operating via telephone/email to support customers
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Establish positive engagement with the customers, build relationships and demonstrate fair treatment
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Conduct affordability assessments in order to fully understand each customer’s financial situation and, where appropriate, set up reasonable repayment plans
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Explain the benefits of reaching their “debt free day”, providing clear timescales and information in line with their repayment plans
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Provide guidance to customers on the availability of free money advice
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Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Nice to have
Knowledge and skills:
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Experience in customer service, contact center experience is desirable
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Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
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Service oriented and problem solving mindset
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Patience and calmness in all situations
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Ability to work both independently and as a member of a team
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Desire and energy striving for excellence and quality within the business