• Design, develop, and maintain engaging learning experiences using digital, AI-enabled, and multimedia technologies.
• Develop learning objectives, content strategies, and evaluation criteria aligned with business and learner needs.
• Create scenario-based and experiential learning solutions that support knowledge retention, skill development, and behavior change.
• Partner with stakeholders to identify performance needs, recommend effective learning solutions, and connect learning strategies to business outcomes.
• Lead learning initiatives from strategy through implementation while balancing quality, timelines, and business priorities.
• Apply best practices in learner experience, accessibility, and instructional design while ensuring integration with learning platforms.
• Define success measures and evaluate learning effectiveness using learner analytics, stakeholder feedback, and business performance data.
• Measure and communicate the impact of learning solutions on operational performance, customer experience, and workforce capability.
• Configure, maintain, and optimize learning management systems and related technologies, including content deployment, system integrations, quality assurance, and technical support.
• Monitor platform performance, learner analytics, and utilization trends to improve the learner experience, operational efficiency, adoption, and self-service.
• Develop communication and change management plans that support the successful adoption of learning solutions.
• Evaluate emerging technologies, industry best practices, and performance insights to continuously improve learning strategies and outcomes.