We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality.
Responsibilities
Key Responsibilities
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Provide first-level support for application-related issues and service requests
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Monitor application performance and system health (alerts, logs, dashboards)
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Perform incident triage, analysis, and initial troubleshooting
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Escalate complex issues to L2/L3 teams with proper documentation and logs
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Investigate issues using SQL queries, logs, and system monitoring tools
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Support API-related troubleshooting using tools such as Postman and Swagger
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Validate API requests/responses and assist in integration issue resolution
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Execute basic data validation and correction in databases when required
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Follow standard incident management and SLA processes
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Maintain proper documentation of issues, solutions, and known errors
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Participate in on-call support or shift rotation if required
Requirements
Skills & Qualifications
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Bachelor’s degree in Computer Science, IT, or related field
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0–3 years of experience in Application Support / IT Support / Operations
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Basic knowledge of SQL (querying, joins, data validation)
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Familiarity with REST APIs and API testing tools:
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Postman
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Swagger (OpenAPI)
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Basic understanding of system architecture and integration concepts
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Strong analytical and problem-solving skills
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Good communication skills (written and verbal)
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Ability to work under pressure and meet SLA timelines