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Medtronic

Technical Service Specialist.

LocationWatford, Hertfordshire, United Kingdom
Work moderemote
Typefull-time
SeniorityMid
DepartmentService & Repair
Company size10,000+ people
PostedSep 30, 2026 · 1w ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
Must have8
Perform installation, maintenance, troubleshooting, and repair activities for medical equipment
Execute scheduled preventive maintenance visits
Build and maintain relationships with Clinical Engineering, EBME, and other key customer stakeholders
Achieve service performance objectives, including customer satisfaction and operational service metrics
Identify and support opportunities for service contract sales, renewals, and service revenue growth
Maintain accurate service documentation, maintenance records, and regulatory compliance requirements
Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery
Ensure adherence to operational procedures, quality standards, and safety requirements
Eligibility1
Regular travel within assigned territory, approximately 50-70% travel
About the company
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Service & Repair function is part of the Customer Care & Supply Chain organization and supports customers across a broad portfolio of Medtronic technologies, including Ear, Nose and Throat (ENT), Acute Care & Monitoring (ACM), Cranial & Spinal Technologies (CST), and Surgical Innovations (SI). The team delivers technical service, preventive maintenance, equipment repair, and customer support activities that help ensure healthcare providers can operate critical medical technologies safely and effectively.
This field-based role supports customers across Manchester and the surrounding region. The position requires regular travel within the assigned territory, with approximately 50-70% travel, and is focused on delivering technical service excellence while supporting service contract growth and customer retention.
As a Field Service Engineer, you will provide technical support, maintenance, and repair services for a diverse portfolio of medical technologies. You will partner with hospitals and healthcare providers to maximize equipment uptime, deliver a high-quality customer experience, and identify opportunities to expand service agreements and support long-term customer relationships.
Primary Responsibilities
· Perform installation, maintenance, troubleshooting, and repair activities for medical equipment within the assigned territory.
· Execute scheduled preventive maintenance visits to ensure equipment performance and compliance with service requirements.
· Build and maintain relationships with Clinical Engineering, Electro-Bio Medical Engineering (EBME), and other key customer stakeholders.
· Achieve service performance objectives, including customer satisfaction and operational service metrics.
· Identify and support opportunities for service contract sales, renewals, and service revenue growth.
· Maintain accurate service documentation, maintenance records, and regulatory compliance requirements.
· Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery.
· Ensure adherence to operational procedures, quality standards, and safety requirements.
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