As a Nurse Manager, you will:
• Role-model positive customer service behaviors.
• Role-model and encourage professional practice (to include nurse autonomy, authority, accountability, and responsibility) within their department.
• Operationalize the strategic plan for their department.
• Establishes, role-models, and upholds the standards of practice and expectations for the staff, monitoring performance, behaviors, competency, and conducts performance reviews.
• Consistently, timely, and accurately completes tasks necessary for service recovery, complaints, near misses, and adverse events.
• Actively leads and encourages staff participation in continuous improvement efforts, DMAICs, and shared governance.
• Promotes cohesive work teams and constructive conflict resolution both within the department and organization.
• Identifies and monitors resources necessary for safe delivery of patient care to include labor, equipment, and facilities in the department.
• Executes other duties as assigned.