As a Psychiatric Unit Support Coordinator you will:
• Communicates (in-person or on the telephone) with both internal and external customers in a manner consistent with AHC Values/Standards of Behavior.
• Provides exceptional customer service, acknowledging patient and visitor concerns, maintaining tactfulness and flexibility during stressful situations, and utilize chain of command as appropriate. Demonstrate appropriate de-escalation techniques as per training.
• Stays knowledgeable and precise in coordination of services.
• Provides resources needed for department to function efficiently.
• Seeks proactive solutions in problem solving.
• Participates in improving work flow, patient throughput, and communication between units.
• Participates in supply chain management and equipment maintenance process.
• Escorts patients off unit to emergency department, cafeteria, gymnasium, courtyard/outside activities, or off campus appointments as needed/ordered. Assists with visitation per policy and as assigned.
• Rounds on patients, at minimum, every 15 minutes as assigned on assignment sheet and documents according to policy