NO
NordsonSenior Associate, Customer Service (1 year)
LocationSingapore - Corporation Rd
Work modeon-site
Typefull-time
SenioritySenior
Experience3–5 yrs
Company size1,001–5,000 people
PostedSep 17, 2026 · 3w ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
Diploma / relevant certification in any discipline
Business level English proficiency
Strong attention to details
Experience in logistics or shipping
Excellent verbal communication skills including active listening
Ability to work independently and a team player
Able to communicate and understand Mandarin
3-5 years' relevant experience in an MNC environment preferred
Experience with handling regional customers preferred
Experience in Microsoft office and SAP preferred
Skills
Microsoft Office
SAP
About the role
Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.
Job Summary
Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Main Responsibilities/Accountabilities
•
Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing.
•
Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders.
•
Respond to queries from customers appropriately and in a timely manner.
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Develop and maintain positive relationships with customers to ensure positive customer experience
•
Actively monitor the order status until final delivery.
•
Other duties as assigned by management
Job Requirements
•
Diploma / relevant certification in any discipline
•
3-5 years’ relevant experience in an MNC environment preferred
•
Business level English proficiency
•
Experience with handling regional customers preferred
•
Strong attention to details
•
Experience in logistics or shipping
•
Excellent verbal communication skills including active listening
•
Ability to work independently and a team player
•
Experience in Microsoft office and SAP preferred
•
Able to communicate and understand Mandarin