US - Patient Services Representative
LocationLas Vegas, NV
Work modeon-site
SeniorityEntry
Company size5,001–10,000 people
PostedSep 4, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Respond to patient and family inquiries with professionalism and empathy
Provide accurate information regarding services, appointments, directions, and clinic processes
Triage urgent calls according to established protocols and escalate as appropriate
Accurately documents all patient interactions in the electronic health record (EHR)
Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction
Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts
Verify and update patient demographics, insurance information, and authorizations
Route messages and requests to the appropriate clinical or administrative staff
Attend required meetings, in-services, and complete ongoing education, and competency training
Engage in team meetings and contribute to process improvement initiatives
Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs
Uphold a patient-centered approach and model organizational values in all interactions
Maintain compliance with HIPAA and organizational privacy standards
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.
CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the “Jobs Hub”
Job Description
Communication
•
Respond to patient and family inquiries with professionalism and empathy.
•
Provide accurate information regarding services, appointments, directions, and clinic processes.
•
Triage urgent calls according to established protocols and escalate as appropriate.
•
Accurately documents all patient interactions in the electronic health record (EHR).
•
Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
Administrative/Operational Tasks
•
Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
•
Verify and update patient demographics, insurance information, and authorizations.
•
Route messages and requests to the appropriate clinical or administrative staff.
•
Maintain compliance with HIPAA and organizational privacy standards.
Professional Development
•
Attend required meetings, in-services, and complete ongoing education, and competency training
•
Engage in team meetings and contribute to process improvement initiatives.
•
Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
•
Uphold a patient-centered approach and model organizational values in all interactions.
Other Duties
·Please note, while Shriners Children’s has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization
Compensation is determined based on years of relevant experience and departmental equity.