Lead Product Design for Customer Projects
Work directly with customers to understand their business operations, user roles, workflows, pain points, and success criteria.
Translate complex operational requirements into clear user flows, wireframes, prototypes, and product specifications.
Own the design direction for customer-facing deployments, ensuring the final experience is intuitive, consistent, and aligned with the customer’s actual business process.
Facilitate design reviews with customers and internal teams to drive clarity, alignment, and fast decision-making.
Bridge Customers, Product, and Engineering
Partner closely with forward-deployed engineers and product managers to ensure that what is designed, built, and shipped is aligned.
Help reduce ambiguity by turning customer conversations into actionable design decisions and implementation-ready requirements.
Communicate tradeoffs clearly across technical and non-technical stakeholders.
Support onboarding, scoping, delivery, and iteration cycles with strong design judgment and customer empathy.
Build Reusable Design Patterns
Identify recurring customer needs, workflows, screens, and interaction patterns across deployments.
Contribute those learnings back into Tailor’s design system, UI libraries, templates, and internal implementation patterns.
Help create repeatable design artifacts that make future deployments faster, more consistent, and higher quality.
Improve internal handoff flows, requirement intake, design documentation, and customer communication patterns.
Shape the Product Roadmap
Distill recurring customer insights into strategic product themes and high-impact feature opportunities.
Partner with product and engineering teams to prioritize improvements that advance Tailor’s platform vision.
Use customer project learnings to help Tailor evolve from custom implementation patterns into scalable product capabilities.