3 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDExcellent communication skills (written and verbal).Strong analytical and problem-solving skills.High attention to details.Ability to work under pressure and handle multiple tasks simultaneously.Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.Understanding of credit card processing, payments gateways, and related technologies.Sound business decision-making, goal setting, and achieving high-quality operational results.Prioritization and management of customer expectations, both in team and independent settings.Developing and managing adaptable plans in changing environments.Excellent interpersonal skills with a proven record of customer satisfaction.Solid organizational, conceptual, and logical problem-solving abilities.Strong relationship management, strategic thinking, and problem-solving skills.Ability to establish productive working relationships.Efficient in Microsoft office (Outlook, Excel, Word and Power Point).Fluent in Spanish, English and Portuguese.Experience in customer support role in financial services or payments card industry.Excellent troubleshooting skills.