RY
RyanSenior Manager, Customer Success Operations
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Before you apply
LocationPlano TX
Work modehybrid
Typefull-time
SenioritySenior
DepartmentCustomer Success
Company size1,001–5,000 people
PostedOct 16, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Build, manage, and continuously improve systems, data, reporting, processes, and operational discipline for Customer Success
Highly independent, hands-on role combining analytics, systems administration, process design, and cross-functional leadership
Own reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement
Benefits
PTO
Parental leave
Gym membership
401(k)
Tuition reimbursement
Fertility assistance
Sabbatical
Why Ryan?
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Hybrid Work Options
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Award-Winning Culture
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Generous Personal Time Off (PTO) Benefits
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14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
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Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
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Benefits Eligibility Effective Day One
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401K with Employer Match
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Tuition Reimbursement After One Year of Service
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Fertility Assistance Program
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Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
About the role
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that enable the Customer Success organization to scale effectively.
This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational capabilities, including reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement.
The role proactively identifies operational opportunities and challenges, develops data-driven recommendations, and leads initiatives through execution. This position partners closely with Customer Success leadership and cross-functional stakeholders to establish scalable processes, improve visibility and accountability, and strengthen the overall Customer Success operating model.
Duties and Responsibilities, as they align to Ryan’s Key Results
People