This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member’s role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Performs operational and customer service activities, including order processing, service coordination, inventory tracking, and issue resolution, with minimal supervision.
Reviews customer accounts, processes transactions accurately, and resolves moderately complex inquiries in a timely manner.
Monitors service delivery activities to help ensure quality standards, service expectations, and operational requirements are met.
Provides day-to-day guidance to less experienced team members by sharing knowledge, answering questions, and assisting with training on procedures and systems.
Identifies operational issues and contributes to process improvement efforts by recommending practical solutions and applying best practices.
Maintains accurate records, follows established procedures, and works across teams to support efficient and effective service operations.