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AS
Asapp 2

Senior AI Project Manager

LocationNew York
Work modehybrid
Typefull-time
DepartmentCustomer Experience, Customer Experience
EquityIncluded
Company size11+ people
First seen1w ago
Last seen17h ago
About the company
At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We’re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you’re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job, it’s a journey.
About the role
We are seeking a Senior AI Project Manager to join our Customer Experience organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.
What you’ll do
Manage software and AI delivery projects end to end, ensuring alignment with scope, timelines, and customer expectations across the full project lifecycle.
Build and maintain project plans, schedules, and core delivery documentation to support transparency and accountability across teams.
Communicate project status, risks, and dependencies clearly to enterprise customers and internal stakeholders, including executive leadership.
Coordinate cross-functional teams spanning Solutions Engineering, Product, and Customer Success through each phase of delivery.
Support escalation handling with professionalism and timely follow-through, serving as a steady point of contact for customers navigating complex deployments.
Contribute to PMO best-practice development and continuous improvement efforts as our delivery organization scales.
Adjust project plans proactively in response to changing priorities, customer needs, or evolving product capabilities.
What you’ll need
5+ years managing customer-facing software or SaaS delivery projects, with a track record of successful enterprise-scale engagements
Experience delivering projects across Agile, Waterfall, or hybrid methodologies in technical or AI-adjacent environments
Strong problem-solving and risk-management abilities, with a bias toward proactive communication over reactive escalation
Effective stakeholder engagement skills, with demonstrated ability to operate across both technical and executive audiences
A player-coach mindset, with the ability to lead by example, stay close to the work, and develop the people around you
Nice to have
PMP certification preferred
What we’d like to see
Experience managing conversational AI, LLM, or NLU delivery projects in a customer-facing context
Ability to assess AI use cases at a foundational level and support evaluation of data readiness and model performance considerations
Familiarity with prompt engineering concepts, AI governance basics, and guardrails as they relate to enterprise deployments
Experience helping customers set realistic expectations across AI and generative AI implementations
Comfort identifying and tracking AI-specific risks including data quality issues, model behavior, and hallucination-related considerations
Active use of AI tools in daily work for automation, analysis, or documentation
Benefits
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
Legal
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid
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