Guest Service Agent
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Before you apply
Location209 Advantage Place, Knoxville, TN 37922
Work modeon-site
Typepart-time
SeniorityEntry
Company size10,000+ people
PostedSep 27, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
Benefits
Health insurance
Dental
Vision
Life insurance
401(k)
Paid time off
Hotel discounts
Mentorship
Training
About the role
With Part time and potential Full time hours available, you would be working at the front desk as a hospitality ambassador to our guest.
Property Location:
Drury Inn & Suites - 209 Advantage Place , Knoxville, Tennessee 37922
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.
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Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
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Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
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Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
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Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
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Retirement - Company-matched 401(k)
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Award-winning - Ranked among Newsweek’s America’s Greatest Workplaces 2025
Part Time to Full Time Front Desk Team Member
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
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Assist guests in a friendly, efficient, courteous, and professional manner.
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Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
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Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
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Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
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Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
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Warm and friendly manner in relating to and interacting with the public
•
Demonstrated attention to detail while handling multiple tasks simultaneously
•
Familiarity with handling money, making change, and using office machines in day-to-day activities
•
Ability to speak and receive direction (written and verbal direction) in English
•
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.
Hiring Immediately!