Responsibilities include analyzing, designing, and administering ACE’s employee benefits policies, systems, and practices. Assists with claims administration, audits, report preparation, and compilation of statistics. May assume a leadership role within the department, which may include leading special projects, coaching, mentoring, and handling management responsibilities as needed. May provide strategic consulting services to business partners up to and including the executive level. Consistently provides a high level of customer service through the IVR and People Service Center (PSC) portal, as demonstrated by response rates and effective problem resolution.