At a glanceSummarised by Seekless from the posting.
Must have6
2+ years of experience as a heavy equipment service technician or service writer
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability
Nice to have1
Experience with heavy equipment is preferred, however automotive industry experience may translate
Skills
G-Suite
Benefits
Health insurance
401(k)
Profit sharing
Paid holidays
Paid training
Tuition assistance
About the role
ASCO Equipment has a career opportunity for a Service Writer in Beaumont, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:
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Positively take ownership of customer experience
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Manage work orders: open, close, post time, enter notes and monitor progress
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Prepare accurate estimates for costs of repairs and present to customer
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Monitor and Manage accounts receivables
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Clearly and effectively communicate to customers, technicians and service manager
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Provide status updates on: work orders, troubleshooting, technician progress & general questions
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Monitor phones for field technician and customer calls
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Various other administrative duties
Requirements
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2+ years of experience as a heavy equipment service technician or service writer
•
Ability to work in a fast paced/high volume dealership
•
Detail oriented, time management, and teamwork skills
•
Excellent customer service and communication skills
•
Proficient computer skills, and experience with G-Suite & other service programs
•
A personal dedication to work safety and accountability
Benefits
Why Join Team ASCO?
Compensation & Benefits:
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100% paid health insurance, 401(k) + profit sharing, and paid holidays
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Paid Training & Advancement Opportunities
Unique Perks:
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ASCO Children’s Education Program: Financial assistance for employees’ children pursuing higher education
About the company
Our Core Values:
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Honor God
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Develop People
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Pursue Excellence
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Grow Profitably
Be Part of Something Bigger
At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.
Legal
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.