We are seeking a talented Business Process Owner I (Mid-Level) to join the Life Claims Experience team, where you will contribute to owning and enhancing the operational delivery of the death claim experience within the Life Company’s Claims department. This dynamic role offers a unique opportunity to influence how we provide a seamless, empathetic, and efficient claims journey for our members, working as part of a team to drive critical process improvements. You will lead efforts in identifying, designing, testing, and implementing these improvements, focusing on operational effectiveness and end-to-end process management. Your responsibilities will include defining process objectives, business rules, and performance requirements, and managing the end-to-end interactions between dependent processes to minimize failures and eliminate redundancies, driving efficiency and reducing errors in collaboration with Claims Operations.
As a business process owner, you will be responsible to plan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX Campus. Relocation assistance is not available for this position.