IT Consultant Services
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Before you apply
SalaryNo pay range posted
LocationWashington, DC, us
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentATS
Company size1,001–5,000 people
PostedJan 28, 2025 · 1y ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in a related field with more than 5 years equivalent experience
Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
Proven customer service and problem-solving skills, working directly with clients
Proficient analytical skills with good verbal/written communication
Excellent documentation skills
Ability to identify and document IT needs and/or vulnerabilities based upon best practices
Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
Assist end-users through new set-up instructions / procedures
Provide dedicated on-site support for a clients’ network & infrastructure
Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client
Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests
Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
Ability to work individually and in team environments both internally and with clients
Assist with the troubleshooting and analysis of servers and networks systems
Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
Creating and maintaining client environment documentation
Familiar with backup solutions
Highly proficient in communicating with end-users
Occasional after hours dispatch may be required
Microsoft, Cisco, VMware or other technical certifications always a plus
Experience in the Managed Services Sector is a plus
Skills
Microsoft Azure
Cisco
Meraki
VMware
Microsoft Office 365
Microsoft Exchange
Linux
Dell
HP
Active Directory
Windows Servers
iSCSI
Company Description
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job Description
American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients’ business objectives to ensure a progressive partnership.
PRIMARY TECHNOLOTIES WE USE
•
Microsoft Azure and other cloud IaaS solutions
•
Routers & routing protocols, specifically Cisco / Meraki
•
Firewalls and security concepts, including IPsec VPNs and remote access VPNs
•
Enterprise wireless technologies
•
VMware and other virtualization applications with shared storage (iSCSI)
•
Microsoft Office 365, Microsoft Exchange, Azure and Linux
•
Dell and HP Workstation/Server Hardware
Qualifications
Qualifications
EDUCATION AND EXPERIENCE
•
Bachelor’s degree in a related field with more than 5 years equivalent experience
•
Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
•
Microsoft, Cisco, VMware or other technical certifications always a plus
Nice to have
•
Experience in the Managed Services Sector is a plus
SKILLS
•
Proven customer service and problem-solving skills, working directly with clients
•
Proficient analytical skills with good verbal/written communication
•
Excellent documentation skills
•
Ability to identify and document IT needs and/or vulnerabilities based upon best practices
•
Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
•
Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
•
Assist end-users through new set-up instructions / proceedures
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
•
Provide dedicated on-site support for a clients’ network & infrastructure
•
Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.
•
Consult with systems and users to gather information about needs and requirements to improve the system’s efficiency when they provide innovative solutions to their requests.
•
Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
•
Ability to work individually and in team environments both internally and with clients
•
Assist with the troubleshooting and analysis of servers and networks systems
•
Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
•
Creating and maintaining client environment documentation
•
Additional requirements may exist if offer of employment is extended
•
Familiar with backup solutions
•
Highly proficient in communicating with end-users
•
Occasional after hours dispatch may be required
Additional Information
All your information will be kept confidential according to EEO guidelines.
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