IT Service Desk Analyst
LocationGreen Bay, WI
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 5 yrs
DepartmentIT
Company size10,000+ people
PostedSep 25, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast-paced environment
Strong written and oral communication skills
Strong customer relationship skills
Strong troubleshooting skills and knowledge of IT hardware and software
Ability to conduct research into software issues and products as required
Strong organizational skills with keen attention to detail
Experience working in a team-oriented, collaborative environment
Provide world class customer support
First level response to incident tickets
Accept and solve support issues
Migrate and deploy PCs/PC images
Function and communicate in a global support team
Respond to ticketing incidents by priority and assignment
Support customers through superb communication in person, by telephone and or email
Fully document resolution, and communication history to customer in incident ticket
If appropriate, convert resolution to knowledge base document to share with other team members
Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system
Analyze root cause and implement corrective solutions
Deploy new equipment to customers from unpacking to delivery
Collaborate with the infrastructure team to ensure efficient operations
Assist in resolving issues with customers on server-based software products
When working on any PC, ensure the latest security settings, antivirus, and application patches are applied
Use tools and applications for monitoring PC performance and provide performance statistics and reports
Maintain inventory of all hardware and software
When necessary, contact third-party support and PC equipment vendors
Maintain knowledge of current IT trends and advancements
An associate degree in business administration, computer science, or management information systems and/or 3-5 years of related work experience
A+ certification
On-call availability and some evening and weekend hours
Full time – Five days a week - In the office position
Skills
PC
mobile device
incident ticketing system
antivirus
server-based software
About Us:
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device-related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.
Principal Duties and Responsibilities (Essential Functions):
•
Provide world class customer support.
•
First level response to incident tickets.
•
Accept and solve support issues.
•
Migrate and deploy PC’s/ PC images.
•
Function and communicate in a global support team.
•
Respond to ticketing incidents by priority and assignment.
•
Support customers through superb communication in person, by telephone and or email.
•
Fully document resolution, and communication history to customer in incident ticket.
•
If appropriate, convert resolution to knowledge base document to share with other team members.
•
Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
•
Analyze root cause and implement corrective solutions.
•
Deploy new equipment to customers from unpacking to delivery.
•
Collaborate with the infrastructure team to ensure efficient operations.
•
Assist in resolving issues with customers on server-based software products.
•
When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
•
Use tools and applications for monitoring PC performance and provide performance statistics and reports.
•
Maintain inventory of all hardware and software.
•
When necessary, contact third-party support and PC equipment vendors.
•
Maintain knowledge of current IT trends and advancements.
•
Responsible for other opportunities as required.
•
Full time – Five days a week - In the office position (Service Desk is the face of IT)
•
On-call availability and some evening and weekend hours.
Job Specifications:
•
Proven analytical and problem-solving abilities.
•
Ability to effectively prioritize and execute tasks in a fast-paced environment.
•
Strong written and oral communication skills.
•
Strong customer relationship skills.
•
Strong troubleshooting skills and knowledge of IT hardware and software.
•
Ability to conduct research into software issues and products as required.
•
Strong organizational skills with keen attention to detail.
Required Education and Experience:
•
An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
•
A+ certification is desired.
•
Experience working in a team-oriented, collaborative environment.
Supervisory/Responsibility:
Individual contributor w/no direct reports
Work Environment:
This is an office position.
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