Employee Services Operations Coordinator
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Before you apply
LocationTX-Irving;5000 Riverside Drive
Typefull-time
SeniorityMid
Experience2–5 yrs
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively with all levels of the organization and across functional areas
2-3 years’ Workday experience
Proficiency in managing SharePoint pages and Libraries
Proficient in managing service requests using known ticketing systems
Possess intermediate Microsoft Excel skills, including but not limited to formulas, pivot tables, charts/graphs
Strong analytical, problem-solving, organizational, and attention-to-detail skills with the ability to manage multiple priorities
Must be able to maintain strictest confidence
Basic understanding of employee benefits and payroll practices
Bachelor's degree preferred or 3-5 years of HR operational support experience
Administration experience a plus
Skills
SharePoint
Workday
Microsoft Excel
Core Responsibilities:
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Service Request Triage: Serve as central intake point for Employee Services requests. Gather sufficient information to ensure request is routed to correct functional area.
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Tier 0 / Tier 1 Support: Review and resolve Tier 0 and Tier 1 requests from employees.
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Documentation Management: Provide administrative support of knowledge articles, FAQs, SOPs, and Job Aids.
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Content Operations: Serve as administrator of Employee Services intranet pages using SharePoint.
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Department Coordination:
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Maintain Employee Services Operational calendar to ensure monthly, quarterly, and annual functions are scheduled and deadlines are met.
•
Maintain Employee Services Vendor Invoice tracking
•
Release Management: Participate in evaluating and testing Workday bi-annual releases.
Requirements & Qualifications
•
Education: Bachelor’s degree preferred or 3-5 years of HR operational support experience.
•
Communication: Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively with all levels of the organization and across functional areas.
•
Experience: 2-3 years’ Workday experience, administration experience a plus.
•
Technical Mastery:
•
Proficiency in managing SharePoint pages and Libraries.
•
Proficient in managing service requests using known ticketing systems.
•
Possess intermediate Microsoft Excel skills, including but not limited to formulas, pivot tables, charts/graphs.
•
Strong analytical, problem-solving, organizational, and attention-to-detail skills with the ability to manage multiple priorities.
•
Must be able to maintain strictest confidence.
•
Basic understanding of employee benefits and payroll practices