Client & Delivery Management
· Oversee end-to-end staffing delivery for SLED/FED public-sector clients through MSPs and direct agency partnerships.
· Serve as the primary offshore delivery owner, ensuring all performance metrics and SLAs are achieved.
· Maintain strong relationships with MSP program managers, onshore account directors, and end clients.
· Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.
· Drive process alignment, reporting cadence, and performance governance with client stakeholders.
· Lead and inspire a delivery team of 35-50 recruiters, leads, and account managers across multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).
· Implement structured training, mentoring, and KPI-driven performance management.
· Create a high-accountability, transparent, and collaborative delivery culture.
Operational & Strategic Leadership
· Partner with leadership to identify growth opportunities, new requisition categories, and process automation possibilities.
· Leverage tools such as Beeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba, and internal systems like JobDiva, Ceipal, and JobTwine.
· Participate in RFP/RFI support, new client transitions, and Quarterly Business Reviews (QBRs) with leadership.
· Track, analyze, and improve submittal-to-hire ratios, fill rates, and recruiter productivity.
· Ensure high accuracy in reporting, data hygiene, and SLA compliance.
· Manage gross margin control, pay-to-bill alignment, and optimize delivery efficiency.