Customer Services Advisor
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Before you apply
Salary£25k
LocationWolverhampton
Work modeon-site
Typepart-time
SeniorityEntry
DepartmentCustomer
Company size10,000+ people
PostedOct 20, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Administration experience in a complex and fast-paced environment
Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems
Demonstrate call management and call handling skills
Ability to provide a professional, courteous, sensitive, and empathetic approach
Excellent communication skills – both written and verbal – with high levels of accuracy and attention to detail
Self-motivated, with the ability to work on own initiative
Well-presented and professional in appearance
High level of interpersonal skills and personal drive
Skills
MS Office
Word
Excel
CRM
Benefits
Free gym membership
Health assessments
Retail discounts
Pension
Customer Services Advisor
Wolverhampton Hospital | Customer | Fixed Term | Part Time |
£25,038 per annum pro rata
22.5 hours per week
About the company
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
As A Customer Services Advisor you will:
•
Ensure a high standard of customer service at all times, working to facilitate the smooth day-to-day running of the services.
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To handle customer enquiries (both telephone and internet), across different payor types supplying potential customers with information about the services offered at the site
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Taking ownership & accountability of the customer journey and referral management of each customer
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To maintain all patient records accurately and in accordance with national and/or local procedures and timescales, checking that all Minimum Data Set information is captured on patient records accurately.
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Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
Experience, Knowledge & Expertise – Essential
•
Administration experience in a complex and fast-paced environment.
•
Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
•
Demonstrate call management and call handling skills.
•
Ability to provide a professional, courteous, sensitive, and empathetic approach
Role Specific Competencies
•
Excellent communication skills – both written and verbal – with high levels of accuracy and attention to detail.
•
Self-motivated, with the ability to work on own initiative.
•
Well-presented and professional in appearance.
•
High level of interpersonal skills and personal drive.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Wolverhampton Hospital
We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients’ wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostics.
Join Nuffield Health and create the future you want, today.
Hiring process
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
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