1. General Contacts: Physicians, patients, patient family members and employees
Job Provides Direction to: Medical Assistants
D. Environment and Demands
1. Environmental Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles, radiation, and exposure to infectious diseases. The noise level in this environment is usually moderate.
Essential Physical and Cognitive Demands, Manual Dexterity: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is often required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision.
Part I: Highland Medical, P.C. Standards
Demonstrates adherence to Highland Medical, P.C. standards including:
•
Demonstrates the ability to work together with employees
•
Demonstrates courtesy and respect in all customer interactions
•
Demonstrates a positive spirit of service
•
Demonstrates use of self-directed communication and decision-making
•
Demonstrates effective problem-solving skills
•
Demonstrates accountability for own words and actions at all times
•
Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner
•
Demonstrates positive communication in all interactions
•
Demonstrates professionalism and courtesy in all interactions
•
Demonstrates personal pride in appearance
•
Demonstrates compliance with dress code
•
Demonstrates assistance in maintaining a clean, clutter-free environment
•
Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker
•
Demonstrates effective problem-solving to point of resolution for customer
•
Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements
•
Demonstrates positive outcomes in all aspects of job requirements
B. MISSION/STRATEGIC PLAN:
Demonstrates support of the mission and strategic action plan through the initiation and ongoing implementation/evaluation of department activities/plans.
Part II: Employee Performance Standards:
1. Demonstrates the ability to create a positive interaction with the customer.
2. Demonstrates positive communication with people of different cultures, values and beliefs.
4. Demonstrates compliance with identified customer service behaviors.
5. Provides escort to customers when necessary.
B. PERFORMANCE IMPROVEMENT:
3. Complies with licensure and/or certification requirements.
4. Participates in annual competency assessment.
1. Demonstrates fiscally prudent use of equipment and supplies.
2. Utilizes charge process for supplies/equipment.
1. Completes projects/assignments within projected time frames and expectations.