* Oversee daily operations of the service center, including scheduling, resource allocation, and workflow management.
* Manage, motivate, and develop a team of service & repair technicians and administrative staff, including performance reviews, training, and disciplinary actions.
* Ensure compliance with all company policies, safety regulations, and quality standards.
* Develop and implement strategies to improve customer satisfaction and retention.
* Monitor service center financial performance, including budgeting, cost control, and revenue generation.
* Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.
* Handle complex customer inquiries and complaints, ensuring timely and effective resolution.
* Collaborate with sales, engineering, and other departments to ensure seamless service delivery and customer support.
* Maintain accurate records of service activities, inventory, and customer interactions.
* Prepare and present regular reports on service center performance to upper management.
* Manage inventory of parts and supplies, ensuring adequate stock levels and efficient utilization.
* Implement and enforce preventive maintenance programs for customer equipment.