Guest Services Agent
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Before you apply
LocationThe Pelham Hotel
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentFront Office
Company size501–1,000 people
PostedOct 12, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer and data-entry proficiency
Problem-solving and conflict-resolution ability
Professional, friendly, and welcoming demeanor
High school diploma preferred
Previous hospitality or customer service experience preferred
Experience with hotel Property Management Systems (PMS) a plus
Willingness to work varied shifts, including weekends and holidays
Skills
Property Management Systems (PMS)
About the company
65 rooms
Amenities: lobby concessions counter, on-site bar and restaurant, valet parking, laundry service.
With a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, this downtown property blends historic elegance with modern comforts. Eye-catching art, marble finishes, and deco-inspired details create a distinctive environment, while guest rooms offer a mix of manor house character and contemporary amenities. Ideal for hospitality professionals, the hotel provides an engaging setting where creativity, personalized service, and memorable guest experiences are at the heart of operations.
About the role
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
•
High school diploma preferred.
Experience
•
Previous hospitality or customer service experience preferred.
•
Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
•
Strong customer service and communication skills.
•
Ability to multitask in a fast-paced environment.
•
Basic computer and data-entry proficiency.
•
Problem-solving and conflict-resolution ability.
•
Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
•
Greet, register, and check guests in/out efficiently and courteously.
•
Respond to guest inquiries, requests, and concerns promptly and professionally.
•
Handle payments, room assignments, and reservation changes accurately.
•
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
•
Maintain a clean and organized front desk and lobby area.
•
Willingness to work varied shifts, including weekends and holidays.
Legal
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*
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