Accountabilities & Responsibilities:
• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Provides leadership for the respective IT Client site support team to meet site requirements, organizational goals and customer expectations.
• Works closely with all roles within Technology Services to determine business technology, productivity, and process needs.
• Assists in the development and implementation of Technology Services objectives.
• Will act as a business liaison and IT coordinator for site technology projects and implementations.
• The position will manage the technical aspects of projects and changes depending on subject and need.
• Will act on information requests and coordination of IT responses related to site Quality or customer audits.
• The position will be a focal point for new site technology requirements and will either research and act directly on them or coordinate with other IT team members as needed.
• Performs analysis and feedback related to IT projects impacting the sites. Will assist with resource and cost estimates.
• Manages subordinates in a manner that fosters a self-directed and collaborative team approach.
• Provides strong leadership and mentoring of client services staff in a manner that fosters continuous improvement while providing direction for day-to-day operations.
• Evaluates site needs and impacts for any proposed changes and raises risk awareness for proposed IT changes to ensure a positive overall user experience.
• Responsible for managing site PC related stock levels and coordinating provisioning of local PC related assets.
• Drives and coordinates the annual PC refresh process for assigned sites.
• Keeps up to date with advances in desktop and related IT technology to meet the businesses’ strategic goals.
• Assists in the development of technology roadmaps and lifecycles, partnering with site business, vendors and suppliers.
• Ensure comprehensive documentation exists for all implemented systems within assigned area of responsibility.
• Serves as a member of the incident, problem and change management team.
• Participate in IT’s Architecture Review Board (ARB).
• Performs other duties as required.